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FREQUENTLY
ASKED
QUESTIONS


 

Inspection Services

One of the most common reasons WETT is contacted is to find a WETT trained professional to inspect a wood-burning appliance (wood stove, fireplace, etc…) There are a variety of reasons an inspection is requested. These may include:

  • Insurance company requested an inspection
  • Pre-purchase home inspection purposes
  • System performance issue
  • Visable signs of damage

FAQs

  1. How do I get a WETT inspection or WETT certificate?

  2. What is a SITE Basic Inspection? / What are the levels of Inspection?

  3. Which Inspection level do I need?

  4. What is the Cost of an Inspection?

  5. What kind of report will I get?

  6. How long is an inspection report valid for?

  7. How do I find a WETT Certified Professional?

  8. How can I verify that someone is certified?

  9. What type of WETT Certified Professional do I need?

  10. What is a WETT Candidate?

  11. I have a complaint about a WETT Certified Member?

  12. How do I become WETT Certified?

 


Q. How do I get a WETT inspection or WETT certificate?

A: There is no such thing as a WETT inspection, nor can any appliance be WETT certified. What is issued is an inspection report by someonewho is WETT certified.

We frequently get requests for a "WETT Certificate,” a "WETT Certification,” a "WETT Approval" or they ask if it's a "WETT Certified installation.” We also get requests for companies that are “WETT Certified.” All of which are incorrect. What should be issued is an inspection report, done by someone who is WETT certified. This is a common misconception we are working hard to clear up.

There are no legal requirements in Canada for a person to be WETT certified in order to perform inspections. However, many insurance companies are insisting that the inspection and/or installation and/or maintenance of wood-burning appliances and equipment be performed by someone who is WETT certified. The installation and maintenance of wood burning appliances is not regulated in Canada. As a non-profit training and educational association, WETT does not oversee, nor is it responsible for, the workmanship of its members. As such, WETT does not act as a regulator. Our role is education.

We train people who wish to get involved with the sale, installation, inspection and maintenance of wood-heating appliances. Once people complete our training program and declare experience, they become WETT certified in the specific area they sought training for. WETT certification implies that they have met the educational and experience requirements.

What you need to do is contact a WETT trained professional to inspect your wood-burning appliance. WETT has adopted a process to help identify the level of inspection required. We call this SITE.

 


Q: What is a SITE Basic Inspection? / What are the levels of Inspections?

A: SITE outlines three levels of inspections.

Level 1 Inspection – “Readily Accessible”
Level 2 Inspection – “Accessible”
Level 3 Inspection – “Concealed Accessibility”

 


Q. Which Inspection level do I need?

A: To determine which level of inspection to request please review the SITE Levels of Inspection Chart.

 


Q: What is the Cost of an Inspection?

A: WETT’s authority does not include regulating how much WETT trained professional charge for their services.  This question can be asked when you call to arrange for an inspection.

 


Q. What kind of report will I get?

A: As part of a level 1 inspection you should receive a written inspection report. WETT does provide members with sample inspection forms for use. Members may use these or they may have different formats that they use. Typically most level 1 inspection forms will capture information which includes appliance type, certification markings, clearances and whether the installation meets the relevant codes.

A level 2 inspection generally include written reports but, given the more detailed nature of the inspection report, formats vary.

 


Q: How long is an inspection report valid for?

A: The nature of any inspection report is that it records what was seen at the time of the inspection. After completing an inspection report and leaving the premises, the inspector has no control over, nor knowledge of, any changes that may take place on a wood-burning appliance installation.  Consequently, an inspection report can only warrant what was seen and recorded at the time of the inspection.

 


Q: How do I find a WETT Certified Professional?

A: In order to find a WETT certified member in your area, please go to our website www.wettinc.ca and click on the “Search now” link under the magnifying glass on the home page. This will redirect you to the search page.

Once on the members search page, choose the following:

  • Service: inspections, chimney sweeping or installations
  • City/town: the city or town where the inspection, installation or sweep is required
  • Province: the province where the inspection, installation or sweep is required

Click on the “Start Search” button. This will bring up the complete list of all members in your area.

 


Q: How I can verify someone is certified?

A: You can verify that someone is certified by checking the WETT website or by calling the WETT office at 1-800-358-9388.

A: It is important to note that WETT certifies individuals, not companies. Companies may advertise that they have WETT certified people on staff. When contacting companies you should make it clear that you are looking for a WETT certified individual to complete work on your behalf. WETT professionals are issued picture ID cards, which include a sticker. This sticker should be for the current year.

 


Q: What type of WETT Certified Professional do I need?

A: WETT certifies individuals in the following categories (and combinations thereof)

SITE Basic Inspector – These are individuals who can perform a level 1 inspection.

Technician – These are individuals who can install or performance maintenance on wood-burning appliances. They can also perform a level 1 or level 2 inspection.

Chimney Sweep – these are individuals who can clean and maintain your entire wood-burning system, including cleaning the chimney. The can also perform a level 1 and level 2 inspection.

SITE Comprehensive Inspector – These are individual who can perform level 1, 2 or level 3 inspections. These individuals are also technicians and/or sweeps.

For more information on their training please see the Paths to Certification.

 


Q: What is a WETT Candidate?

A: Candidates listed on our website are individuals who have taken their training courses for certification, but are still working on gaining the necessary experience to become certified. Individuals must complete a series of training courses and also have a prescribed number of years of experience. This takes some time. We allow five years to become certified.

In areas where there are a limited number of WETT certified persons, or when WETT certified persons are unavailable, we encourage homeowners to contract services with WETT candidates. We feel it is better to have someone who has some formal training rather than use individuals who have not been exposed to professional training in the inspection, installation and maintenance of wood burning appliances.

 


Q: I have a complaint about a WETT Certified Member?

A: Keep in mind that WETT does not act as a regulator. Our role is education.
If this is an issue with their business practices, please contact the Better Business Bureau.

WETT trained professionals must abide by a code of ethics requiring professionalism in all aspects of their work. The installation and maintenance of wood burning appliances is not regulated in Canada. As a non-profit training and educational association, WETT does not oversee, nor is it responsible for, the workmanship of its members. As such, WETT does not act as a regulator. WETT does maintain internal processes to address breaches of our code of ethics, however WETT cannot become involved in resolving consumer disputes.

All communications regarding complaints must be in writing. Please fully complete the Discipline and Dispute Form located on our website at: http://www.wettinc.ca/disputeform.pdf. Additional documentation including letters, inspection reports, pictures are encouraged. Completed forms can be either mailed to:

Disputes c/o WETT Inc.

189 Queen Street East, Suite 1 Toronto, ON M5A 1S2
or
scanned and sent electronically with supporting documentation to [email protected].

 


Q: How do I become WETT Certified?

A: The Paths to WETT Certification in the following order are as follows:

  • Successfully complete the three-day Code Compliance course.
  • Successfully complete the two-day Woodburning Systems course.
  • Successfully complete the one-day SITE Basic Inspection course.
  • Submit a verifiable declaration of 80 weeks inspection, installation and/or sales experience as well as a letter of reference

Please see the Paths to Certification attached. Please also visit our website for upcoming course dates and to register for courses at: http://www.wettinc.ca/courses.html


 
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