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Click here to download the Discipline and Dispute Form
The installation and maintenance of wood-burning appliances is not regulated in Canada. As a non-profit training and educational association, WETT does not oversee, nor is it responsible for, the workmanship of its members. As such, WETT does not act as a regulator, consequently we cannot become involved in resolving consumer disputes.
WETT-certified professionals must abide by a code of ethics requiring professionalism in all aspects of their work. WETT does maintain internal processes to address breaches of our code of ethics by our members. If you have concerns about the quality or workmanship done by a WETT-certified professional, there are several avenues for you seek remedies.
First – to avoid any disagreements, before retaining a WETT-certified professional it is important to ask upfront about the scope of services to be provided, the anticipated costs and determine who is doing the work. WETT trains and certifies individuals, not companies. Companies can use the WETT logo if someone at their company is WETT-certified but only those trained can claim to be WETT-certified but only those who have been issued certification by WETT can claim to be WETT-certified. All WETT-certified professionals carry photo ID cards. Ask to see an ID card and ensure that it carries a valid sticker showing the current year.
What to do if the WETT-certified professional did not certify my wood-burning appliance
What to do in the event of disagreement?
If you feel your wood-burning appliance is not functioning properly or safely – DO NOT use the appliance until the concerns have been rectified.
In all situations, first try talking to the person who performed the work to see if a suitable resolution can be found. If the two of you can’t agree, you have several options:
If you have not found a suitable resolution, you can contact us.
How do I file a complaint?
How do I know if I should submit a complaint?
What can I expect from submitting a complaint?
What is the process a complaint follows?
Given the varied nature of complaint situations, we do not publish time frames for responses to complaints. We will, however, acknowledge your complaint and keep you informed of the progress and outcomes of the complaint investigation.
We appreciate and empathize that a complaint, regardless of its nature, is stressful and we offer assurance that all complaints will be acknowledged and dealt with professionally. Through professional training and public education, our primary mandate is to promote the safe and effective use of wood-burning systems in Canada.
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